Support Services

Chromis offers the following support packages for Digium and Polycom solutions:

30 days of extended care after installation.
One year of technical support for products sold or installed by Chromis.
Administrator or IT support (some technical capability required, customer performs user interaction and trouble ticketing).
Email, web, or telephone based telephone support during business hours (business hours are Monday through Friday from 8:00 AM to 5:00 PM Arizona time).
One year of software updates providing free bug fixes, minor software updates, major new software version releases (labor not included).
Includes Digium Silver subscription (user license, software updates, email-based support directly with Digium)
Discounts available for support renewals and multi-year contracts.

45 days of extended care after installation.
One year of technical support for products sold or installed by Chromis.
Administrator or IT support (some technical capability required, customer performs user interaction and trouble ticketing).
Email, web, or telephone based telephone support during business hours (business hours are Monday through Friday from 8:00 AM to 5:00 PM Arizona time).
Emergency after hours support (24 hours per day, 7 days per week).
One year of software updates providing free bug fixes, minor software updates, major new software version releases (labor not included).
Includes Digium Silver subscription (user license, software updates, email-based support directly with Digium)
Onsite time included, plus materials and travel. All support will be remote until onsite work is deemed necessary at the discretion of Chromis Technology
Discounts available for support renewals and multi-year contracts.